Our Commitment to You

  • We will respond within 24 business hours!
  • Free lifetime technical support through email, phone, or video call.
  • Accessories, spare parts, and consumables are available.

Our trained technicians are available to help! Contact us at (978)-879-4302 or service@vti-glovebox.com.

To assist us in providing excellent service, please have your glove box model and serial number available. This information can be found on the product ID tag attached to your glove box, or in the product documentation issued with your glove box.

VTI Gloveboxes Common Troubleshooting

Problem or Alarm Message

Glovebox Alarm Message: ‘02 valve can’t open’


Working gas pressure is too low to open the circulation valves


Check the working gas supply pressure
Set the working gas pressure to 60 – 80 psi

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