Job Description: Field Service Engineer – Lab Equipment

About Vacuum Technology Inc.

Vacuum Technology Inc. is a laboratory equipment manufacturer that is committed to developing innovative products for clients worldwide.

Do you enjoy travel?
Do you like to be hands-on?
Do you like to solve problems and troubleshoot equipment?
Are you agreeable, organized, and enjoy working with people?

We are looking for an energetic, experienced Field Service Engineer to work with our service team to do installations, maintenance, training, service calls, and parts orders. You will work with the Sales, Engineering and Service departments to promote VTI equipment and services. We build equipment for the chemistry and material science research community.

This is a varied job with a variety of responsibilities, expectations and tasks.  You will:
  • Perform onsite Installation & Commissioning and Train
  • Troubleshoot and provide excellent customer service
  • Oversee and coordinate customer contact to schedule installation, startup, commissioning
  • Create and index Field Service work orders
  • Maintain Complete and Accurate Service Log
  • Work with existing customers to resolve operational or training issues
  • Work with existing or prospective customers to define and enhance the customer relationship experience
The successful candidate will:
  • Repair and troubleshoot electro-mechanical machinery
  • Have a practical understanding in electro/pneumatics, hydraulics, and electrical assembly & operation
  • Be able to read and interpret schematics, blue prints, and other technical data to execute troubleshooting and installation tasks at customer sites and via phone & email
  • Be confident when training users on-site and via phone & email.
  • Be able to travel both foreign and domestic up to 75% of the time.
 This position is based in Gloucester, MA.
  • Job Type: Full-time
  • Job Location: Gloucester, MA
  • Compensation: $23~$29/h
  • Benefit: Health Insurance, Dental Insurance, Vision Insurance,

Retire Plan, Short Term Disability, Paid off day…

  • Able to sponsor H1B